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Property Management
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We've come a long way since we first opened our doors in 1978. And even
though we and the island have grown, our service to our homeowners
is still as focused as ever. Dealing exclusively on Hatteras Island
has allowed Surf or Sound to grow to the top of our market. Even during
difficult seasons, such as 2002 and 2004, and for the past 3 years
running Surf or Sound has averaged 26 rental weeks per home.
Our mission is to provide practical, honest management with a "no
surprises" approach to service. At Surf or Sound, "Full-Service" means
top rental performance, aggressive marketing, the most interactive
website featuring on-line availability, booking, payment, photos
and
floorplans, the finest rental catalog, and competitive commission
rates.
More importantly, our commitment to a friendly, helpful attitude
and
good communication with our homeowners is unmatched. The result
is
excellent working relationships.
We perform successful property management every day. If you feel lost
in
the shuffle or that your current management company is more interested
in their own bottom line than in yours, then it's time to give
us a
call. We'll prepare a free rental projection supported by real
comparables, give you detailed information, and keep all inquiries
confidential. We'd like to be your realtor and we look forward
to hearing from you.
Read on for an overview of what we have to offer. Or CLICK
HERE if you'd like a more comprehensive package sent to you in the mail.
- Professional, friendly and helpful staff
- Easy-to-use rental catalog
- Full-service website featuring real-time availability and on-line booking and payments
- No convenience fee for credit card payment
- Easy pre-reservations for next year
- Guest surveys for feedback
- Optional vacation interruption insurance
- Exclusive Surf or Sound Hatteras Style magazine - free to guests
- 24 hour emergency cell phone guarantees prompt service
- 2 convenient office locations - Avon and Salvo
- Competitive commission rates
- OwnerLink area on our website provides our owners with valuable and timely password-protected information specific to their home including reservation status, work orders and monthly statements
- Optional direct deposit to an account of your choice
- Easy-to-understand monthly statements
- Superior multi-media marketing and advertising program
- High-performance website
- Full-service maintenance department with no minimum charge or invoice markup,
and no charge for delivering items or for checking simple maintenance issues
- Full storm preparation and damage assessment
- Professional and highly trained (VRPH) housekeeping department
- Same house/same cleaner scheduling policy
- Available owner check-out cleans
- Optional full linen service
- Annual homeowner's party (day after Thanksgiving)
- Knowledgeable and professional sales department for buying and selling Hatteras
Island property
Customer Service is our number one priority.
Surf or Sound Realty is always working on innovative ways to market and rent your property. Our comprehensive media mix includes broadcast, on-line, direct mail, print advertising and promotional marketing.
On-line booking with real-time availability, multiple photos of the homes, floorplans,
multiple ways of listing homes for easy access to your home, OwnerLink area,
sales listings, and a whole lot more.
Surf or Sound Realty provides the cleaning of each vacation rental home as a part of the commission structure for rented weeks. Each of our offices has its own Executive Housekeeper and Assistant Housekeeper. Their job is to ensure that all of the homes receive the best possible attention on a weekly basis, and that any opportunities or concerns are communicated directly with the homeowner.
Our full-service maintenance department is set up to provide quick and efficient service to your vacation rental home. Our trucks are fully equipped and our well-trained maintenance staff is able to repair most minor problems that occur. Surf or Sound Realty does not charge a minimum fee for service calls or simple maintenance issues. We also provide free delivery of replacement items and do not mark up such items or materials used. We sub-contract only work that we are unable to complete in-house or that requires a licensed technician, however, we do not mark up their invoices or charge you a handling fee or processing fee to coordinate such work, and we will use the vendors of your choice. Our Maintenance Coordinator is available to assist you in scheduling larger projects and acting as your eyes and ears if needed.
The accounting department at Surf or Sound Realty provides each homeowner with an easy to understand monthly statement that includes copies of all work orders and original invoices for work performed on your home. For multi-home owners, we provide separate statements and supporting documentation for each property. Tired of all the paper? We've gone digital. Current statements as well as those for the past 11 months can be found on the password-protected OwnerLink section of our website.
We also offer direct deposit to an account of your choice to expedite the receipt of funds each month. You receive rental income throughout the year as your guests pay. Each guest is required to pay 50% of the rental amount within 10 days of making their reservation, the balance is due 30 days prior to arrival. We disburse the first 50% to our homeowners along with the next monthly statement, beginning in February. The balance is disbursed after the tenancy is completed in accordance with North Carolina Real Estate law.
All of Surf or Sound Realty's accounting procedures comply with the North Carolina Real Estate Commission and are set up to protect your funds. If you have questions, our Chief Financial Officer is available Monday through Friday to address any questions or needs that you have.
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Professionally Trained Housekeeping Department
A Better Maintained Home with Fewer Fees
