Hurricane Florence Information

Dare County has announced re-entry guidelines for Hatteras Island.

We have great news! Re-entry Guidelines for Hatteras Island have been announced. Residents are permitted back onto Hatteras Island today at 2:30 and Visitors will be permitted back onto Hatteras Island starting tomorrow at 3:00.

Our phones will remain closed today (9/15/18) as all staff will be out preparing homes for guest arrival. We have emailed re-entry information to incoming guests.

Even though access will be restored at 3:00 (9/16/18), our standard check-in times will be in place tomorrow as we will need to undo the storm preparations and clean all of the homes for both Saturday and Sunday arrivals. Please understand that many of our staff are just returning home now after evacuating without having even seen their homes. We appreciate your understanding and patience as we prepare the homes for your vacation.

Please keep in mind that there is still standing water and sand along some areas of NC-12. Proceed with caution and drive slowly through standing water.

Storm Updates posted on our Blog:

Dare County Release: 9/15/18 2:05pm - Staged Reentry Guidelines for Hatteras Island

Dare County Release: 9/14/18 10:35am - Reentry Guidelines for North of Oregon Inlet

Dare County Release: 9/14/18 7:42am - Hurricane Florence Update

Dare County Release: 9/13/18 4:42pm - Hurrican Florence Update

Dare County Release: 9/13/18 10:38am - Stay Informed and Avoid Travel if Possible

Dare County Release: 9/12/18 4:30pm - Restricted Access Delayed

Dare County Release: 9/12/18 10:34am - Hurricane and Storm Surge Warnings Remain

Dare County Release: 9/11/18 5:43pm - Hurricane Warning and Storm Surge Warning in Effect

Dare County Release: 9/11/18 12:13pm - Mandatory Evacuation Remains in Effect

Dare County Release: 9/10/18 5:35pm - Updated Information

Dare County Release: 9/10/18 8:51am - Mandatory Evacuation Issued

To receive information directly from Dare County Emergency Management:

For questions about Travel Insurance:

  • US Residents: Contact Travel Guard at 1-877-249-5376 
    Please refer to product 008573 P1 and account #008316. 
  • Canadian Residents: Contact Global Holiday Protection at 1-866-914-5333

For Travel Conditions on NC12 and Ferry Status:

To receive our notifications through the Surf or Sound Mobile App:

  • Download the Surf Or Sound App
  • Leaseholder may log in with email address associated with the reservation and the arrival date. 
  • Be sure to ALLOW PUSH NOTIFICATIONS in order to receive updates on your screen - we do not send unnecessary information through push notifications.

To allow additional guests to receive our notifications:

  • Log into the app
  • Scroll down, and tap the option to "add guests"
  • Add the emails of all the guests in your party
  • Guests may now log in with their own email, and arrival date to receive information associated with your reservation and alerts we send about this storm

Hurricane Policy and Travel Insurance:

Our policy is that we provide no refunds due to hurricanes or hurricane evacuation. Travel insurance is available for your reservation. 

Every year, hurricanes and other unexpected weather events cause travelers to delay, interrupt or even cancel their trips completely. A travel insurance plan can help cover your vacation investment. For residents of the United States, Travel Guard offers a travel insurance plan. Specific coverage questions should be directed to Travel Guard at 1-877-249-5376 or visit for more information. Please refer to product 008573 P1 and account #008316. Coverage is offered by Travel Guard Group, Inc., and limitations will apply. Please click here to view the Insurance Policy.

Insurance may be purchased at time of initial payment and up to final trip payment. Coverage will not be provided for a hurricane if you purchase the plan after the storm has been named a hurricane by the National Weather Service. Surf or Sound Realty receives a commission from the insurance company.

Insurance offered by Travel Guard Group, Inc., a licensed insurance producer. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, PA, a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Travel assistance services provided by Travel Guard.

For Residents Outside of the United States:

The Sun Trip Preserver program offers an alternative travel insurance plan for Non-US Residents, originating from Non-US locations, traveling to US-based and international destinations (not subject to published travel restrictions). Please contact Red Sky Travel Insurance directly for details of their coverage, including a Description of Coverage, and any questions you may have at 1-866-889-7409.  Or go online to:
The Sun Trip Preserver program may be purchased (1) at time of initial payment or (2) up to thirty (30) days prior to arrival or (3) by final payment, whichever comes first. Coverage will not be provided for a hurricane/storm if you purchase the plan after the hurricane/storm has been named by the NOAA National Hurricane Center. Surf or Sound Realty earns a commission from the insurance company.