Get In Touch
Contact Us
Our team is available 7 days a week, 8:30am-5pm EST. Three offices across Hatteras Island.
800-237-1138
Phone, 7 days a week, 8:30am-5pm EST
rent@
Email, We respond within 24 hours
Our Offices
Avon Office: 40974 NC Highway 12, Avon, NC 27915
Salvo Office: 26204 Rampart St, Salvo, NC 27972
Hatteras Office: 58079 NC Highway 12, Hatteras, NC 27943
Office hours: 7 days a week, 8:30am-5pm EST
Common Questions
What is the cancellation policy?
Refunds depend on whether we re-rent the home, per your rental agreement; there is no day-tier schedule. Cancellation must be in writing. Travel insurance covers most last-minute cancellations. Email cancellations to accountingdept@surforsound.com.
What are check-in and check-out times?
Check-in time is 4:00 PM to 6:00 PM, based on home readiness. Check-out is 10:00 AM; early check-out is not an option. Early check-in is available for some homes, as an add-on when you book.
Are pets allowed?
Many properties are dog-friendly. Dog fee: $200 per week per dog, max 2 dogs.
How do I access my rental?
Most properties use keyless entry. Your door code is sent by text on arrival day to the leaseholder once the home is ready.
What about emergencies?
Call 911 for life-threatening emergencies. For after-hours emergencies, call (252) 429-4733. For property emergencies, call 800-237-1138. Email: rent@surforsound.com.
Send us a message
We answer guest and owner questions within one business day.