Surf or Sound Realty, Inc. wants every guest to be able to use surforsound.com and reserve a home. Our automated checks test against WCAG 2.1 Level AA, a widely used technical standard for web accessibility.
Conformance Status
We have not completed a full evaluation of the site, so we do not state a conformance level and we do not claim that every page meets WCAG 2.1 Level AA.
Our most recent review finished on 2026-11-03. It was run by scripts, not by a person or a third party. It covered:
- Automated axe-core checks against the WCAG 2.1 A and AA rules on every page in our sitemap except home pages (124 pages), four home pages, the comparison page empty and with two and four homes, search, Linens, Press, Favorites while signed out, sign in and register. All of these were checked at desktop width. At phone width we checked all of them except 66 of the 71 blog posts.
- Checkout for one home: the guest step, its validation errors, the travel insurance dialog and the payment step, without submitting anything.
- Scripted key presses, reading the page after each one, on the skip link, tab order, the photo viewer, the command palette, the keyboard shortcuts and cookie settings dialogs, and the comparison table.
- Layout checks on 12 pages at 360 px wide, and with reduced motion turned on.
It did not cover:
- Screen readers. We did not test this version with NVDA, JAWS or VoiceOver, so we cannot say how the site sounds with them.
- The other 585 home pages. They share one layout, but their content differs.
- Pages that need an account (My Account, trips and confirmation), and errors returned after a form is submitted.
- In checkout: the card fields, initials, signature and Confirm.
- Text placed over photos and gradients, which automated tools often cannot judge.
- Whether the text alternatives on images are any good. Automated checks only find missing ones.
Accessibility features in place today
- Skip links (to the main content and to the footer) are the first stop when you press Tab, on the pages we checked for this. The main-content link moves you into the page content.
- The header, the photo viewer, the comparison table and the dialogs we tested responded to key presses alone. We did not test the keyboard path through checkout.
- The dialogs we tested (photo viewer, command palette, keyboard shortcuts, cookie settings) keep keyboard focus inside while open and close with Escape.
- The photo viewer updates a status message (“Showing photo 3 of 126”) each time the photo changes. We have not tested how screen readers read it.
- Text colors are checked against the AA contrast ratio in our code tests.
- In checkout, the field errors we triggered are linked to their fields.
- The 12 pages we checked at 360 px wide fit the screen without sideways page scrolling. The comparison table scrolls sideways inside its own frame.
- The home page video has a pause button. With reduced motion turned on in your device settings, the video does not load and nearly all animation stops.
Alternative ways to reserve a home
If you have any difficulty using the Site, contact us.
- Phone: 800-237-1138. Office hours are on the Contact page.
- Email: rent@surforsound.com.
- Relay services: to use a telecommunications relay service, dial 711 and give the operator our number, 800-237-1138.
- In person: our Avon office, 40974 NC Highway 12, Avon, NC 27915. Office hours are on the Contact page.
Feedback and complaints
If you encounter a barrier, please email rent@surforsound.com with the page URL, a description of the problem, the assistive technology you use, and how we can reach you.
Third-party content
Some content on the Site comes from third parties, such as embedded maps and weather. We do not control their code, and our review did not cover them separately. If a third-party component is blocking you, use the contact options above.
Formal complaints
If you believe we have not adequately responded to your accessibility concern, you may file a complaint with the U.S. Department of Justice Civil Rights Division at civilrights.justice.gov. North Carolina residents may also contact the NC Department of Justice consumer protection division.
Ongoing improvement
Our build pipeline runs axe-core on seven public pages (the home page, the homes list, Contact, sign in, register, About and FAQ) and fails the build on critical or serious WCAG 2.1 A and AA violations. Those checks run without live listing data. Checks of a home’s page and of checkout report results but do not fail the build. Automated tools do not catch everything, so manual and screen reader testing are also needed. Screen reader testing of this version has not been done.