Check-in Information

Check-in Information

Traditional Check-In
Keyless Entry Check-In
Early Check-In
Arriving After-Hours
Things to Do if you Arrive Before Your House is Ready

Traditional Check-In Information at Our Outer Banks Vacation Rental Properties

Check-in time is based on the readiness of the house. If your house is ready, we can start check-in at 4:00 pm. Please understand you may not be able to check-in until after 6:00 pm on Saturdays between May 23rd - September 21st (5:30 pm for all other arrivals). 

If your vacation house is located in Rodanthe, Waves or Salvo, you will check in at our Salvo office, located at the corner of Rampart St and NC-12, on the ocean side.
Phone: (252) 987-1444
Address: 26204 Rampart Street, Salvo, NC 27972

If your vacation house is located in Avon, Buxton, Frisco or Hatteras, you will check in at our Avon office, located in the heart of Avon on the soundside of NC-12, across from the Avon Pier.
Phone: (252) 995-5801
Address: 40974 NC Highway 12, Avon, NC 27915

As the Leaseholder, please inform your entire party that they may not go to the home prior to check-in. Any guest arriving at the home prior to check-in may further delay your check-in time.

The Leaseholder must be the person checking in at our office. We will verify identification (valid driver’s license), your status as a family group, and that you meet the specified age requirements. You may call ahead to permit another member of the party to initially Check-in and accept responsibility for the lease, but since you are the Leaseholder, you will need to complete the check-in process by coming into the office upon arrival and showing identification.

Please do not purchase perishable groceries prior to check-in. We do not have refrigeration facilities at our office.

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Electronic Keyless Entry

If the vacation home you have rented offers Electronic Keyless Door Locks, then no keys will be necessary for you to enter the home and you can by-pass the office Check-in and Check-out altogether.

Once your home is ready for check-in, you can go directly to the home and use the unique entry code we provide to you for entry. Simply enter the code (including all characters and numbers) into the combination lock on the main entry door, turn the deadbolt, then the doorknob and you're in! Your packet of check-in information will be waiting for you inside the home.

Keyless Entry also enables your entire group to share the memorable code for entry to the house throughout your stay. There is no need to keep track of keys at the beach or juggle the keys between party members.

Upon your check-out we ask that you please call the office to let us know that you have vacated the property. Check-out is by 10:00am. (please be sure to turn the deadbolt when leaving the home to lock the door)

Watch a quick video about how our Keyless Entry works.

(You can identify if your rental home offers Keyless Entry by looking at your home's advertised amenities on our website for the "Electronic keyless door lock" bullet.)

Check-in time is based on the readiness of the house. If your house is ready, we can start check-in at 4:00 pm. Please understand you may not be able to check-in until after 6:00 pm on Saturdays between May 25th - September 21st (5:30 pm for all other arrivals).

You will receive your door code from us via our mobile app and/or email on the day of your arrival once your home has been fully prepared for your stay.

- Please be sure to allow Notifications for your "Hospitality by GladToHaveYou" mobile app.

- When you log into your mobile app, be sure to invite your other party members to download the app so they will be associated with your reservation.

- All members of your party who have downloaded our mobile app after having been invited by you will receive the entry code.

Once your home is ready you may go directly to the home using the access code provided to you via email prior to your arrival and in your mobile app to unpack and begin your vacation!

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Early Check-In 

Early check-in guarantees access to your home by 1:00 pm on your check-in day. Most of our homes participate in Early Check-In but only a limited number are available each week. Purchasing this option will gain you access to a minimum of the lowest living area level of the home, including the use of a full bathroom and a refrigerator. If there is no refrigerator or full bathroom on the lowest living level, you will have access to the next nearest bathroom and the kitchen refrigerator. If your home has a private pool, you’ll have access to the pool area as well! 

This early check-in option allows you to unpack your car, use the bathroom, put food in the refrigerator, change into your swim suits and enjoy the beach. The non-refundable early check-in fee is $150 plus tax for 7+ bedroom homes and $125 plus tax for all other homes for arrivals from 5/16/20 - 9/26/20. The early check-in fee for all other weeks of the year is $125 plus tax for 7+ bedroom homes and $100 plus tax for all other homes. 

Call or chat with us online to request an Early Check-In and we will let you know if it is available for your reservation. Remember to reserve early as there are only a limited number available each week. 

If you have purchased an Early Check-In and your home offers Keyless Entry, you may go directly to the home at 1:00 to gain access. If your home does not offer Keyless Entry, you will need to come to your check-in office at 1:00 to pick up the keys.

Watch a quick video about Early Check-In.

Additional Details: In many cases, the cleaning of the entire home will be complete before you arrive. If so, a door tag on the entry door will indicate that the cleaning has been completed and that you have access to the entire home.

If the cleaning of the remainder of the home has not been completed by your arrival, please do not go into any areas in the home until cleaning has been completed and you have been invited to do so. Housekeepers and Linen Providers (if your home provides linens) will need access to the home to complete preparation for your stay.

Linens will be delivered by 5:30. If belongings are left on beds that are to be made, the linens will be delivered but those beds will not be made.

Please be aware that cleaning and/or service to the pool and hot tub might not have been complete prior to 1:00 and our service providers will need access to the area to complete the preparation procedures. 

We thank you in advance for allowing the Housekeepers, Linen Providers and Pool and Spa vendors to complete their work without interruption.

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After Hours Check-In 

If you arrive after the office closes and you are not staying in a home with Keyless Entry, a packet including house keys and directions will be waiting for you outside our front door in a drop box. Linens rented prior to arrival will be left in your home. Please call our office by noon on the day following your arrival to let us know you arrived.

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Things to Do if you Arrive Before Your House is Ready

Please plan to arrive at the office no earlier than 4:00, but if you do arrive early you may stop by after 2:00 to let us know you're here and to check on the status of the home. At that time we can take your cell phone number and will call you as soon as the home is ready.  In the meantime, enjoy the beach, or one of our local restaurants or watering holes.  

A good place to spend the day at the beach prior to check-in is at the Coquina Beach access. The entrance is located on the oceanside of NC-12, approximately 5 minutes after you enter the National Seashore, directly across from the entrance to the Bodie Island Lighthouse. The Coquina Beach access has bathroom/shower facilities, a covered picnic area, a lifeguarded beach and plenty of parking.

Some ideas of local attractions to visit: Cape Hatteras Lighthouse, Chicamacomico Life Saving Station, Graveyard of the Atlantic Museum, Avon or Rodanthe Fishing Piers or local art galleries. Many of our local restaurants offer great lunch specials, like peel ‘n eat shrimp and drink specials during the afternoon hours. Once you’re on Hatteras Island, begin enjoying your vacation and leave the stress of preparing your home to us.

Please note: As of February 15, 2012, if you want to drive your vehicle on the beaches of Cape Hatteras National Seashore you will be required to purchase a beach driving permit. Permits can be obtained at any of three National Park Service ORV permit offices located at Coquina Beach, the Cape Hatteras Lighthouse Visitor Center in Buxton and the Ocracoke Visitor Center. The cost of an annual permit (valid for the calendar year) is $120. A 7-day ORV permit (valid from the date issued) costs $50. Click this link for information about how to obtain beach driving permits in the Cape Hatteras National Seashore.

Also of note, any person 16 and older who wants to fish recreationally in any water designated as coastal and joint waters of North Carolina must purchase a Coastal Recreational Fishing License (CRFL). This license can be purchased on a 10-day, annual or lifetime basis, or combined with a variety of licenses issued by the NC Division of Marine Fisheries (DMF). Info is available on the Division of Marine Fisheries' website or at many of our local fishing and bait shops when you arrive on Hatteras Island.

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